Rank the Banks 2017
Related Projects
Telcos and Financial Hardship: Feedback from the Frontline
This report is based on a survey of financial counsellors about the hardship practices of telecommunications companies. The report also brings together relevant information from other sources about the way the telco industry treats its customers.
Rank the Banks (and Other Creditors) 2019
This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.