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An Australia
with fewer people
in financial hardship

An Australia
with fewer people
in financial hardship

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

FCA is the national voice for the financial counselling profession in Australia. It is a not-for-profit organisation that:

  • Provides resources and support for financial counsellors;
  • Advocates for a fairer marketplace;
  • Works to raise the profile of financial counsellors;
  • Advocates to increase access to financial counselling; and
  • Works to improve hardship processes for people in financial difficulty.

New TIO report shows telcos still need to do more to help customers in financial hardship

A new report from the independent body handling complaints about telcos, the Telecommunications Industry Ombudsman (TIO), adds yet more weight to calls from financial counsellors…

Thousands turn to free financial counselling during latest lockdowns

Thousands of individuals and small business owners have sought help from the National Debt Helpline (NDH) and Small Business Debt Helpline (SBDH) as they struggle…

Financial counsellors welcome bank and gambling industry commitments to ban the use of credit cards for gambling. Government now needs to act.

Financial counsellors are delighted that common sense has prevailed, with the gambling industry announcing they will support a ban on the use of credit cards…

Juggling bills and debts?

for free

The website has step-by-step guides explaining how to fix common debt problems


Call the Helpline to speak to a financial counsellor

Help for Small Businesses

To find a financial counselling agency in your area

The NDH also offers a live chat function for small businesses around Australia and individuals in the ACT, NSW, Tasmania and WA. Just click on the chat bubble at the bottom right of the page to get started.

FCA on Twitter

A funeral fund was found against 28 times by @AFCA_org_au for pretending to be an Aboriginal organisation. Lynda Edwards of FCA says the company sought to exploit cultural obligations to sell products to Indigenous people

@choiceaustralia @JarniBlakkarly

@consumer_action @gerardbrody @rhianawhitson @FCAupdate Some years ago I tried to find examples of lease options & rent-to-buy that might work out - none of them added up

We’re recruiting for a Financial Counsellor who will lead our work supporting renters in financial hardship. A great role - apply today! @CommunityLawVic @FCAupdate @FCVic_org_au @FarahFarouque @jenbeveridge3

The FCA conference attracts a wide variety of high-profile and respected speakers, including Australian leaders, consumer advocates, politicians, regulators and industry representatives. We’re not afraid to try new things and have a reputation for a fast-moving and creative conference.

Financial Counselling at work

74% avoid legal action
69% are more positive about the future
66% resolve their financial difficulties
63% improve their mental wellbeing
53% avoid bankruptcy
45% improve their physical health
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