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An Australia
with fewer people
in financial hardship

An Australia
with fewer people
in financial hardship

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

FCA is the national voice for the financial counselling profession in Australia. It is a not-for-profit organisation that:

  • Provides resources and support for financial counsellors;
  • Advocates for a fairer marketplace;
  • Works to raise the profile of financial counsellors;
  • Advocates to increase access to financial counselling; and
  • Works to improve hardship processes for people in financial difficulty.

FCA apologises for mistake in Rank the Banks (and other creditors) report

Media Release  29th July 2020 Financial Counselling Australia (FCA) has today apologised for some inaccurate information in its’ latest Rank the Banks (and other creditors)…

Consumer groups welcome NAB crackdown on debt vultures

Media Release 29 July, 2020 Consumer groups have welcomed a crackdown on debt vultures by National Australia Bank (NAB). In a statement today, NAB says it…

Responsible lending law reform needed urgently

  Consumer groups are extremely disappointed in ASIC’s decision not to appeal the Full Federal Court’s decision in the Westpac case to the High Court…

Juggling bills and debts?

for free

The website has step-by-step guides explaining how to fix common debt problems


Call the Helpline to speak to a financial counsellor

Help for Small Businesses

To find a financial counselling agency in your area

FCA on Twitter

Director of FCA, Tony Robinson, questions whether banks are doing enough for vulnerable home owners in @theage.

"It certainly requires more than business as usual, based on the cruel and certain mathematics of mortgages," he says.

The financial counselling sector supports ASIC to use its product intervention power, to impose a total cost cap in relation to the Cigno continuing credit model.

See the full submission for more info.

@ASIC_Connect @FCVic_org_au @FCAN_NSW @fcawa_

We’re half-way into #HomelessnessWeek. Our financial counsellors often witness the devastating impacts of financial hardship and homelessness.

Almost 120,000 Australians are without a home every night. Everybody needs a home, and everybody deserves one.

#HW2020 @_EverybodysHome

The FCA conference attracts a wide variety of high-profile and respected speakers, including Australian leaders, consumer advocates, politicians, regulators and industry representatives. We’re not afraid to try new things and have a reputation for a fast-moving and creative conference.

Financial Counselling at work

74% avoid legal action
69% are more positive about the future
66% resolve their financial difficulties
63% improve their mental wellbeing
53% avoid bankruptcy
45% improve their physical health
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