10 Principles of good hardship
These ten principles set out, what we believe is, best practise in the provision of hardship - clear communication, early help, and respectful, realistic solutions. They’re grounded in real-world experience and shaped through extensive consultation with banks, telcos, utilities, debt collectors, and people with lived experience. This work follows the…
Financial counselling peak bodies endorse Uluru Statement
The peak bodies in the financial counselling sector are proud to announce their support for the Uluru Statement from the Heart. The Statement calls for a constitutionally enshrined First Nations Voice to Parliament, a Makarrata Commission to supervise a process of agreement-making between First Nations people and governments, and truth-telling…
Bank Announcement of Further Assistance for Customers a Timely Relief
Today’s announcement by the banking industry of further assistance to help customers experiencing financial hardship will provide some important relief to those who continue to be impacted by COVID-19. CHOICE, Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia are at the forefront of helping people impacted…
Financial counsellors urge the Federal Government to permanently increase JobSeeker
Financial Counselling Australia (FCA) welcomes reported moves to permanently increase the JobSeeker Payment, once the current scheme ends in September. There are news reports today that the Federal Government is considering an increase to the payment of $75 a week, representing an additional $10 a day. “Financial counsellors urge the…