These ten principles set out, what we believe is, best practise in the provision of hardship - clear communication, early help, and respectful, realistic solutions. They’re grounded in real-world experience and shaped through extensive consultation with banks, telcos, utilities, debt collectors, and people with lived experience. This work follows the…
The peak bodies in the financial counselling sector are proud to announce their support for the Uluru Statement from the Heart. The Statement calls for a constitutionally enshrined First Nations Voice to Parliament, a Makarrata Commission to supervise a process of agreement-making between First Nations people and governments, and truth-telling…
Today’s announcement by the banking industry of further assistance to help customers experiencing financial hardship will provide some important relief to those who continue to be impacted by COVID-19. CHOICE, Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia are at the forefront of helping people impacted…
Financial Counselling Australia (FCA) welcomes reported moves to permanently increase the JobSeeker Payment, once the current scheme ends in September. There are news reports today that the Federal Government is considering an increase to the payment of $75 a week, representing an additional $10 a day. “Financial counsellors urge the…
MEDIA RELEASE FCA has today released its annual report for 2016-17. You can read about what we did in our one page highlights document or delve deeper in the full report. We have much to celebrate as we look back on a big year. We are particularly proud of the launch of the…