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These brochures cover various topics including how financial counselling works and how the sector works with other industries.

The Cost for a Debt to be Collected
This example scenario calculates the cost a creditor would incur in pursuing a debt.
NDH Flyer in Languages Other than English
For clients who are not fluent in English, this could be a simple way of communicating key information about NDH. These NDH flyers are in Arabic, Cantonese, Greek, Hindi, Italian, Korean, Mandarin, Punjabi, Spanish and Tagalog.
Making a Complaint About a Financial Counsellor
Australian Financial Counselling Code of Ethical Practice
The Code of Ethical Practice expresses the values and responsibilities that are an important aspect of the financial counselling profession. It is intended to assist financial counsellors to act ethically in the performance of their professional practice and to protect the rights and responsibilities of clients, other financial counsellors, colleagues, workplaces and the community. The Code provides frameworks to guide financial counsellors in areas of common ethical dilemmas, within which professional judgement must be applied to determine the best practice in each situation. It has two sections – a Code of Ethics and a Code of Practice. Q The Code of Ethics sets out the ethical values which guide financial counselling. Q The Code of Practice provides guidance about appropriate behaviour in a number of ethical situations commonly experienced by financial counsellors.
Financial Counselling in a Nutshell
This brochure explains what financial counselors do, how the service is funded and how many people are assisted each year.
Who’s Who in Financial Advice Services
This document explains the difference between the various financial advice services available, how they work and what they do.
Referring to Financial Counsellors – a Guide for Energy Companies
This document provides a guide for energy companies when referring their customers to financial counsellors.
Referring to Financial Counsellors – a Guide for Telcos
This document provides a guide for telecommunications companies when referring their customers to financial counsellors.
What Does a Financial Counsellor Do?
This brochure talks about the types of situations that may lead people to see a finanical counsellor.
How Does a Financial Counsellor Help
This brochure explains the types of things that financial counsellors do to assist people.
How a Financial Counsellor Can Help You – Easy Read
This document explains how a financial counsellor can help in an easy read format.
What to Bring to Your Meeting with a Financial Counsellor – Easy Read
This brochure explains what documents you should bring when meeting with a financial counsellor in an easy read format.
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