These brochures cover various topics including how financial counselling works and how the sector works with other industries.
September 2022
This example scenario calculates the cost a creditor would incur in pursuing a debt.
June 2021
For clients who are not fluent in English, this could be a simple way of communicating key information about NDH. These NDH flyers are in Arabic, Cantonese, Greek, Hindi, Italian, Korean, Mandarin, Punjabi, Spanish and Tagalog.
April 2019
The Code of Ethical Practice expresses the values and responsibilities that are an important
aspect of the financial counselling profession. It is intended to assist financial counsellors
to act ethically in the performance of their professional practice and to protect the rights
and responsibilities of clients, other financial counsellors, colleagues, workplaces and
the community. The Code provides frameworks to guide financial counsellors in areas
of common ethical dilemmas, within which professional judgement must be applied to
determine the best practice in each situation.
It has two sections – a Code of Ethics and a Code of Practice.
Q The Code of Ethics sets out the ethical values which guide financial counselling.
Q The Code of Practice provides guidance about appropriate behaviour in a number of
ethical situations commonly experienced by financial counsellors.
April 2019
This brochure explains what financial counselors do, how the service is funded and how many people are assisted each year.
March 2019
This document explains the difference between the various financial advice services available, how they work and what they do.
March 2019
This document provides a guide for energy companies when referring their customers to financial counsellors.
March 2019
This document provides a guide for telecommunications companies when referring their customers to financial counsellors.
June 2018
This brochure talks about the types of situations that may lead people to see a finanical counsellor.
March 2018
This brochure explains the types of things that financial counsellors do to assist people.
June 2016
This document explains how a financial counsellor can help in an easy read format.
June 2016
This brochure explains what documents you should bring when meeting with a financial counsellor in an easy read format.