This example scenario calculates the cost a creditor would incur in pursuing a debt.

For clients who are not fluent in English, this could be a simple way of communicating key information about NDH. These NDH flyers are in Arabic, Cantonese, Greek, Hindi, Italian, Korean, Mandarin, Punjabi, Spanish and Tagalog.

The Code of Ethical Practice expresses the values and responsibilities that are an important aspect of the financial counselling profession. It is intended to assist financial counsellors to act ethically in the performance of their professional practice and to protect the rights and responsibilities of clients, other financial counsellors, colleagues, workplaces and the community. The Code provides frameworks to guide financial counsellors in areas of common ethical dilemmas, within which professional judgement must be applied to determine the best practice in each situation. It has two sections – a Code of Ethics and a Code of Practice. Q The Code of Ethics sets out the ethical values which guide financial counselling. Q The Code of Practice provides guidance about appropriate behaviour in a number of ethical situations commonly experienced by financial counsellors.

This brochure explains what financial counselors do, how the service is funded and how many people are assisted each year.

This document explains the difference between the various financial advice services available, how they work and what they do.

This document provides a guide for energy companies when referring their customers to financial counsellors.

This document provides a guide for telecommunications companies when referring their customers to financial counsellors.

This brochure talks about the types of situations that may lead people to see a finanical counsellor.

This brochure explains the types of things that financial counsellors do to assist people.

This document explains how a financial counsellor can help in an easy read format.

This brochure explains what documents you should bring when meeting with a financial counsellor in an easy read format.