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FCA publishes reports according to our policy directives, drawing on the casework of financial counsellors.

Who is making Australians bankrupt?
Who is making Australians bankrupt? An Overview
We Need to Talk About Newstart
A graphic recording setting out the advantages of raising the rate of Newstart allowance.
A Survey: the unmet need for financial counselling
Double Punishment – How People in Prison Pay Twice
A report based on the experiences of financial counsellors and other experts who work with people in prison, explaining how people often leave prison in a much worse financial position than when they entered.
Rank the Banks 2017
Financial counsellors in Australia rank the financial hardship policies of the big four banks and the smaller banks and look briefly at debt collection companies and how financial hardship practices compare across industries.
External Dispute Resolution: Results of a Survey of Financial Counsellors
Financial counselors rate their experiences of working with the Financial Ombudsman Service (FOS) and the Credit and Investments Ombudsman (CIO) and whether they should be merged.
Infographic – Results of Financial Counsellor EDR survey
Financial counselors rate their experiences of working with the financial external dispute resolution schemes and whether they should be merged.
Assisting Clients Affected by Family Violence – Survey Results
A survey of the experiences of financial counsellors and financial capability workers in working with people experiencing family violence.
Financial Counselling – It Makes a Difference
A collection of financial counselling case studies from across Australia.
Everybody Needs a Savings Buffer
A report explaining why income and expenditure statements need a default savings category.
Problem Gambling Financial Counselling: Survey and Case Studies
Submission to: ASIC
A survey of 50 specialist problem gambling financial counsellors.
Online Gambling: 12 Things That Need to Change
12 changes needed for online gambling reform.
Safer Online Gambling: A Model
A model for safer online gambling to protect consumers.
Perspectives of financial counsellors and consumer solicitors on personal insolvency
Financial counsellors and consumer solicitors rate the impact of Australia's personal insolvency laws on people in financial distress.
Duds, Mugs and the A-List: the Impact of Uncontrolled Sportsbetting
This report describes the serious issues that financial counsellors see in their casework with people who have sports betting debts.
Rank the Banks 2015
Financial counsellors around Australia rank the hardship practices of the 'big four' banks, some of the smaller banks and GE.
Comparative Hardship Workshop 2013 Handout
A summary tool used at a comparative hardship forum involving banks, energy companies, water companies and telcos.
Comparative Hardship Workshop 2013 Summary
A summary of the comparative hardship forum involving banks, energy companies, water companies and telcos.
Rank the Banks 2013
Financial counsellors rank the hardship practices of the major banks and some smaller banks.
Centrepay – A Good Idea that’s Lost its Way
A report outlining concerns with how Centrepay works in practice.
What Financial Counsellors Say About Payday Lending
The results of a survey of financial counsellors who see clients with payday loans in their casework.
ATM Fees in Indigenous Communities
This report is based on the experiences of money management workers and financial counsellors working with clients in remote Indigenous communities and the importance of fee free ATMs in those communities.
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