Reports

This report is based on a survey of financial counsellors about the hardship practices of telecommunications companies. The report also brings together relevant information from other sources about the way the telco industry treats its customers.

FCA surveyed financial counsellors across Australia to gauge their reactions to the proposed scrapping of responsible lending laws. This one page infographic outlines the key findings of the survey.

FCA surveyed financial counsellors across Australia to gauge their reactions to the proposed scrapping of responsible lending laws. The survey provides important insights into why financial counsellors think the laws are important, how many use the laws to help clients and what they predict will happen if the laws are removed.

Financial Counselling Australia (FCA) surveyed financial counsellors across Australia to gauge their views and experiences about the link between financial hardship and mental health, and to assess whether the coronavirus pandemic is having an impact on the mental health of those in financial hardship. Read the findings in this report.

This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.

A graphic recording setting out the advantages of raising the rate of Newstart allowance.

A report based on the experiences of financial counsellors and other experts who work with people in prison, explaining how people often leave prison in a much worse financial position than when they entered.

Financial counsellors in Australia rank the financial hardship policies of the big four banks and the smaller banks and look briefly at debt collection companies and how financial hardship practices compare across industries.

Financial counselors rate their experiences of working with the Financial Ombudsman Service (FOS) and the Credit and Investments Ombudsman (CIO) and whether they should be merged.

Financial counselors rate their experiences of working with the financial external dispute resolution schemes and whether they should be merged.

A survey of the experiences of financial counsellors and financial capability workers in working with people experiencing family violence.

A collection of financial counselling case studies from across Australia.

A report explaining why income and expenditure statements need a default savings category.

Submission to: ASIC
A survey of 50 specialist problem gambling financial counsellors.

12 changes needed for online gambling reform.

A model for safer online gambling to protect consumers.

Financial counsellors and consumer solicitors rate the impact of Australia's personal insolvency laws on people in financial distress.

This report describes the serious issues that financial counsellors see in their casework with people who have sports betting debts.

Financial counsellors around Australia rank the hardship practices of the 'big four' banks, some of the smaller banks and GE.

A summary tool used at a comparative hardship forum involving banks, energy companies, water companies and telcos.

A summary of the comparative hardship forum involving banks, energy companies, water companies and telcos.

Financial counsellors rank the hardship practices of the major banks and some smaller banks.

A report outlining concerns with how Centrepay works in practice.

The results of a survey of financial counsellors who see clients with payday loans in their casework.

This report is based on the experiences of money management workers and financial counsellors working with clients in remote Indigenous communities and the importance of fee free ATMs in those communities.