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Big increase in people reaching out to the NDH

There’s been a significant increase in the number of people reaching out to the National Debt Helpline (NDH) over the past year. During 2024 more than 169,000 people called in or used the online chat tool to seek help from financial counsellors - a 12% increase on 2023. Total visits…

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Time for insurers to treat customer complaints properly

Financial Counselling Australia (FCA) has welcomed an ASIC report calling on Australia’s insurers to improve their complaints handling processes.   “We are disappointed but not surprised. The findings from ASIC’s review of insurance complaints handling mirrors the experience of many financial counsellors supporting their clients through the claims process,” said Vicki Staff,…

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NSW strata reform bill needs urgent fixes to protect homeowners

Financial Counselling Australia (FCA) welcomes the introduction of the Strata Schemes Amendment Bill 2024 to NSW State Parliament today. We see it as a positive step forward in addressing financial hardship faced by strata property owners. However, the Bill does not go far enough to safeguard homeowners from unnecessary legal action and…

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Grants for organisations helping those in financial hardship now open

Financial Counselling Australia (FCA) has welcomed the Federal Government announcement of the next round of grants for Financial Wellbeing and Capability programs.    Applications are now open for the following grant programs:  Emergency Relief  Food Relief (and Material Aid)  Commonwealth Financial Counselling and Financial Capability  Financial Counselling for Gambling  Financial Wellbeing…

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Flood Inquiry report will help hold insurers to account

Financial Counselling Australia (FCA) has welcomed the release of a Parliamentary report into Insurer’s responses to the 2022 Major Floods.  “The good news is, if these recommendations are adopted and enforced, consumers will be treated better and more likely to receive fairer outcomes from their insurers after weather disasters,” said…

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