This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.
Financial Counselling Australia (FCA) surveyed financial counsellors across Australia to gauge their views and experiences about the link between financial hardship and mental health, and to assess whether the coronavirus pandemic is having an impact on the mental health of those in financial hardship. Read the findings in this report.