A Survey: the unmet need for financial counselling

A report based on the experiences of financial counsellors and other experts who work with people in prison, explaining how people often leave prison in a much worse financial position than when they entered.

This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.