A Survey: the unmet need for financial counselling

This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.

Financial counsellors around Australia rank the hardship practices of the 'big four' banks, some of the smaller banks and GE.