We Need to Talk About Newstart

This report sets out the findings of a 2023 survey of financial counsellors about the hardship practices of the big four banks, the non-major banks, other credit providers (finance companies, second-tier lenders) and debt collection companies.

Financial counselors rate their experiences of working with the Financial Ombudsman Service (FOS) and the Credit and Investments Ombudsman (CIO) and whether they should be merged.