External Dispute Resolution: Results of a Survey of Financial Counsellors
Financial Counselling – It Makes a Difference
A collection of financial counselling case studies from across Australia.
Rank the Banks (and Other Creditors) 2019
This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.