Infographic – Results of Financial Counsellor EDR survey

This report documents a virtual policy roundtable held with representation from the gambling industry, government, financial counsellors and therapeutic gambling counsellors, the gambling and mental health helplines, regulators, coroners, banks, peak bodies, people with lived experience, and others touched by gambling. The purpose of the roundtable was to consider what each sector could do, and what could be done collectively, to reduce gambling-related suicide.

This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.