Infographic – Results of Financial Counsellor EDR survey
External Dispute Resolution: Results of a Survey of Financial Counsellors
Financial counselors rate their experiences of working with the Financial Ombudsman Service (FOS) and the Credit and Investments Ombudsman (CIO) and whether they should be merged.
The explosion of gambling harm and the need for urgent training for financial counsellors
This survey of financial counsellors highlights the growing harm caused by gambling and the urgent need for additional workforce training. Financial counsellors are reporting that the rapid growth of gambling has resulted in increasing numbers of people affected by gambling harm, experiencing multifaceted problems. Helping these clients is more complex than working with clients not affected by gambling.