Rank the Banks 2015

This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.

FCA surveyed financial counsellors across Australia to gauge their reactions to the proposed scrapping of responsible lending laws. This one page infographic outlines the key findings of the survey.