Comparative Hardship Workshop 2013 Handout

This report documents a virtual policy roundtable held with representation from the gambling industry, government, financial counsellors and therapeutic gambling counsellors, the gambling and mental health helplines, regulators, coroners, banks, peak bodies, people with lived experience, and others touched by gambling. The purpose of the roundtable was to consider what each sector could do, and what could be done collectively, to reduce gambling-related suicide.

This report is based on a survey of financial counsellors about the hardship practices of telecommunications companies. The report also brings together relevant information from other sources about the way the telco industry treats its customers.