A quote attributed to Chinese philosopher Lau Tzu say "a leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves." This quote is apt to describe Fiona Guthrie's role in the consumer movement over 25 years.…
Commonwealth Bank has joined forces with Financial Counselling Australia (FCA) to enhance the skills of financial counsellors in identifying and understanding the impact of economic abuse in domestic and family violence. FCA announced this week at its national conference that Commonwealth Bank will provide $400,000 to train financial counsellors across…
Joint media release from Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia. The Australian Banker's Association (ABA) response to the Independent Review of the Code of Banking (Khoury Review) is a positive start, but consumer advocates say there are some missed opportunities for the banking industry.…
Joint media release from Financial Rights Legal Centre, Consumer Action Law Centre, CHOICE and Financial Counselling Australia. Consumer groups today welcomes the release of the Independent Khoury Review of the Australian Banking Association's Code of Banking Practice as an important step in the right direction of improving the way banks…
Financial counsellors welcome today’s commitment by the banking industry to better banking (www.betterbanking.net.au), including making financial hardship support programs more accessible and setting up a debt repayment service. But the big question remains: why is there still no funding for financial counselling? Most of the clients seen by financial counsellors have debts…
Financial Counselling Australia is delighted to announce the membership of its inaugural Board under its new constitution. The Board comprises four financial counselling directors and three appointed, external directors. The four financial counselling directors are: Carmel Franklin (Chair), Kay Dilger, John Harte and Rosalyn Williams. The three appointed directors are:…
Joint media release from FCA, Financial Rights Legal Centre, Consumer Action and the Australian Privacy Foundation. Veda Advantage Information Services and Solutions Ltd (Veda) is being forced to refund thousands of consumers who paid to obtain credit reports under Veda’s expedited delivery deal, according to a decision handed down today…
8th December 2016 - Financial counsellors are appalled with news today that Best and Less are now encouraging their customers to take out payday loans and other high cost credit products. Loans with effective interest rates ranging from 48% to 400% per annum are not in the best interests of…
Joint media release from FCA, Consumer Action and Financial Rights Legal Centre: Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework…
From today, people struggling to pay their bills and debts will find it easier to access trustworthy information and advice that will help them get back on top. Today (Wed 7 Dec 2016) Financial Counselling Australia, with special guest Paul Clitheroe, are launching the new National Debt Helpline website and…