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Financial counselling support for those facing financial hardship in the aftermath of Cyclone Alfred

Financial Counselling Australia (FCA) is reminding those who may be impacted by Cyclone Alfred, there is free financial counselling available. “Weather disasters can lead to unexpected financial problems, and some may find themselves in financial hardship,” said Louise Hayes, FCA’s National Coordinator of Disaster Recovery. “It’s important to know there…

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Time for insurers to treat customer complaints properly

Financial Counselling Australia (FCA) has welcomed an ASIC report calling on Australia’s insurers to improve their complaints handling processes.   “We are disappointed but not surprised. The findings from ASIC’s review of insurance complaints handling mirrors the experience of many financial counsellors supporting their clients through the claims process,” said Vicki Staff,…

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Grants for organisations helping those in financial hardship now open

Financial Counselling Australia (FCA) has welcomed the Federal Government announcement of the next round of grants for Financial Wellbeing and Capability programs.    Applications are now open for the following grant programs:  Emergency Relief  Food Relief (and Material Aid)  Commonwealth Financial Counselling and Financial Capability  Financial Counselling for Gambling  Financial Wellbeing…

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