Telcos and Financial Hardship: Feedback from the Frontline

FCA surveyed financial counsellors across Australia to gauge their reactions to the proposed scrapping of responsible lending laws. The survey provides important insights into why financial counsellors think the laws are important, how many use the laws to help clients and what they predict will happen if the laws are removed.

Financial Counselling Australia (FCA) surveyed financial counsellors across Australia to gauge their views and experiences about the link between financial hardship and mental health, and to assess whether the coronavirus pandemic is having an impact on the mental health of those in financial hardship. Read the findings in this report.