Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry: Response to (Round 7) Interim Report

 

Submission to: ASIC
We have welcomed ASIC’s decision to review its guidance on internal dispute resolution for financial services providers. We support making the guidance on internal dispute resolution enforceable. We recommended that fairness and good industry practice are considered when financial firms are responding to complaints. We also supported a 30 day time limit to respond to a complaint.