Along with other consumer groups and charities, the financial counselling peak bodies have been highlighting significant issues with Centrepay for many years. The overriding concern is the harm caused by the misuse of Centrepay. There is a growing body of evidence showing the system can cause financial harm to vulnerable people. This submission has a series of recommendations based on the experiences of those working in our sector and answers to the questions outlined in the Centrepay Reform Discussion Paper, May 2024.
Response to the Centrepay Reform Discussion Paper
Related Projects
Submission to Treasury – Review of Tax Regulator Secrecy Exceptions
Tax secrecy laws are important for protecting people’s private financial information and keeping
Australia’s tax system secure. However, the current rules under the Tax Administration Act 1953 (TAA
1953) are making life harder for grieving families trying to access a loved one’s superannuation. This submission outlines issues we see in tax and super systems.
Submission to the Code Governance Committee – Monitoring and Compliance Priorities Consultation
This document outlines feedback on the Code Governance Committee’s priorities for monitoring compliance with the General Insurance Code of Practice. We appreciate the CGC’s
focus on key issues impacting consumers and financial counsellors. We outline several recommendations to improve insurance outcomes for consumers.