FCA has provided a response to the Australian Energy Regulator (AER) regarding the review of payment difficulty protections within the National Energy Customer Framework. Our submission emphasises the need for enhanced, unified, and consistent protections for consumers facing financial difficulties to ensure disconnection is a last resort.
FCA response to AER issues paper on review of financial hardship framework - final 20240628FCA response into AER review of payment difficulty protections in the NECF
Submission to: Australian Energy Regulator
Related Projects
Response to the Centrepay Reform Discussion Paper
Submission to: The Australian Government Department of Social Services
Along with other consumer groups and charities, the financial counselling peak bodies have been highlighting significant issues with Centrepay for many years. The overriding concern is the harm caused by the misuse of Centrepay. There is a growing body of evidence showing the system can cause financial harm to vulnerable people. This submission has a series of recommendations based on the experiences of those working in our sector and answers to the questions outlined in the Centrepay Reform Discussion Paper, May 2024.
Along with other consumer groups and charities, the financial counselling peak bodies have been highlighting significant issues with Centrepay for many years. The overriding concern is the harm caused by the misuse of Centrepay. There is a growing body of evidence showing the system can cause financial harm to vulnerable people. This submission has a series of recommendations based on the experiences of those working in our sector and answers to the questions outlined in the Centrepay Reform Discussion Paper, May 2024.
Review of Provisions Relating to Gambling and Betting Odds in Live Sport in the Commercial Radio Code of Practice
Submission to: Commercial Radio Australia