FCA has provided a response to the Australian Energy Regulator (AER) regarding the review of payment difficulty protections within the National Energy Customer Framework. Our submission emphasises the need for enhanced, unified, and consistent protections for consumers facing financial difficulties to ensure disconnection is a last resort.
FCA response into AER review of payment difficulty protections in the NECF
Related Projects
Submission to Treasury – Review of Tax Regulator Secrecy Exceptions
Tax secrecy laws are important for protecting people’s private financial information and keeping
Australia’s tax system secure. However, the current rules under the Tax Administration Act 1953 (TAA
1953) are making life harder for grieving families trying to access a loved one’s superannuation. This submission outlines issues we see in tax and super systems.
Submission to the Code Governance Committee – Monitoring and Compliance Priorities Consultation
This document outlines feedback on the Code Governance Committee’s priorities for monitoring compliance with the General Insurance Code of Practice. We appreciate the CGC’s
focus on key issues impacting consumers and financial counsellors. We outline several recommendations to improve insurance outcomes for consumers.