ATM Fees in Indigenous Communities

FCA surveyed financial counsellors across Australia to gauge their reactions to the proposed scrapping of responsible lending laws. The survey provides important insights into why financial counsellors think the laws are important, how many use the laws to help clients and what they predict will happen if the laws are removed.

This report sets out the findings of the 2019 survey of financial counsellors about the hardship practices of the big four banks and non major banks. The survey also assesses the hardship practices of debt collection companies, Buy Now Pay Later providers and consumer lease companies. There are also questions about bank consumer advocates.