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Free financial counselling for flood victims

Financial Counselling Australia (FCA) is reminding individuals and small business owners who have been affected by the floods in NSW and Queensland that they have access to free financial counselling.

“Financial counsellors play a vital role in helping people respond, rebuild and recover from natural disasters like flood,” said Helen Davis, the General Manager of the Small Business Financial Counselling Support Line.

Financial counsellors support people by providing free, confidential and independent advice.

“We want flood victims to know there are two helpful services they can access for free. The National Debt Helpline for individuals in financial stress and the Small Business Financial Counselling Support Line, for small business owners,” Ms Davis said.

Financial counsellors provide advice and assistance on a wide range of financial matters including:

  • Disputes with insurance companies, the pros and cons of cash settlements
  • Difficulties paying mortgages, rent or utility bills
  • Negotiating with banks and other credit providers
  • Assistance accessing government grants
  • Accessing Centrelink payments

It’s important to note that financial counsellors are not planners or advisors. They don’t provide investment advice nor are they lenders.

“These floods are having an enormous impact on the communities affected. These people now have to rebuild and recover and it’s important for them to know financial counsellors are here to help as much as possible,” said Ms Davis.

Anyone struggling financially due to the floods can contact the National Debt Helpline on 1800 007 007 or visit Small business owners can call the Small Business Financial Counselling support line on 1800 413 828 or visit

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