Submission to the Review of the Financial System Dispute Resolution Framework (Interim Report)
Related Projects
Consumer vulnerability: expectations for the telecommunications industry
Submission to: Australian Media and Communication Authority
The ACMA has released a draft Statement of Expectations for the telecommunications industry, inviting comment on the five priorities it contains. The aim of the Statement is to improve outcomes for consumers, particularly people who are vulnerable. Our submission notes that the very fact the Statement is necessary is symptomatic of broader problems with the telecommunications industry which in turn reflect the light touch regulatory framework. The submission argues that the Statement should be an enforceable regulatory instrument. Telecommunication companies need to address the barriers that mean people are not being treated fairly, including continuing problems with mis-selling and inadequate hardship processes.
The ACMA has released a draft Statement of Expectations for the telecommunications industry, inviting comment on the five priorities it contains. The aim of the Statement is to improve outcomes for consumers, particularly people who are vulnerable. Our submission notes that the very fact the Statement is necessary is symptomatic of broader problems with the telecommunications industry which in turn reflect the light touch regulatory framework. The submission argues that the Statement should be an enforceable regulatory instrument. Telecommunication companies need to address the barriers that mean people are not being treated fairly, including continuing problems with mis-selling and inadequate hardship processes.