Draft submission NIAA strategy – food security in remote First Nations communities

Submission to: Treasury
Joint consumer group submission (led by Consumer Action) arguing that the key to a regulatory framework that will adequately address the harm from scams is that liability for reimbursement must rest with industry. This would ensure that different industries – banks, telcos and digital platforms– would invest in systems that would disrupt and prevent scams. Consumers also need access to simplified dispute resolution with banks with a five day decision timeline.

Submission to: Senate Community Affairs References Committee
We do not support the continuation of the Centrelink automated debt collection process (robodebt). We remain concerned that debts claimed are inaccurate and people who may be experiencing vulnerability are paying debts they do not owe. Centrelink must be sure that a debt is owed before it commences any debt collection process and has the onus of proof. The debt collection process must be designed to be fair and take extra care in all circumstances as it is likely that the person receiving Centrelink is in financial difficulty, disadvantaged or vulnerable.