Submission to: Australian Media and Communication Authority The ACMA has released a draft Statement of Expectations for the telecommunications industry, inviting comment on the five priorities it contains. The aim of the Statement is to improve outcomes for consumers, particularly people who are vulnerable. Our submission notes that the very fact the Statement is necessary is symptomatic of broader problems with the telecommunications industry which in turn reflect the light touch regulatory framework. The submission argues that the Statement should be an enforceable regulatory instrument. Telecommunication companies need to address the barriers that mean people are not being treated fairly, including continuing problems with mis-selling and inadequate hardship processes.
Submission to: Independent Reviewer The National Legal Assistance Partnership (NLAP) is an agreement between the State, Territory and Federal Governments about the funding and oversight of legal assistance services. Funding is provided through the NLAP to legal aid commissions, community legal centres and Aboriginal and Torres Strait Islander community legal services. In accordance with the agreement, the NLAP is being independently reviewed. Financial counsellors often work closely with consumer lawyers in services funded by the NLAP. Our submission describes the complementary roles of financial counsellors, capability workers and consumer lawyers and how each supports the other.