Submission to: Treasury Joint consumer group submission (led by Consumer Action) on the review of the operation of AFCA since its establishment. Consumer groups strongly support AFCA as providing access to justice for people in dispute with financial services providers. AFCA is meeting its statutory objectives to be fair, efficient, timely and independent.
Submission to: ASIC
Joint submission from FCA and the State and Territory financial counselling associations supporting ASIC’s proposed use of its product intervention power to impose a total cost cap on the use by entities of the continuing credit exemption in the national credit laws.
The submission includes a number of case studies documenting the significant harm caused by the use of this model by BHF Solutions and its associate Cigno.