Joint submission (led by Consumer Action) recommending that the Royal Commission refer the conduct of debt collectors Milton Graham and ARL to the ACCC for investigation. The submission argues that these companies, which were engaged by the commonwealth to collect debt as part of the Robodebt scheme, breached the law by making various assertions about the consequences of non-payment, including threatening legal action, garnishee or departure orders preventing overseas travel. In fact, these consequences were either not possible, intended or under consideration.
Royal Commission into the Robodebt Scheme
Related Projects
Submission to Treasury – Review of Tax Regulator Secrecy Exceptions
Tax secrecy laws are important for protecting people’s private financial information and keeping
Australia’s tax system secure. However, the current rules under the Tax Administration Act 1953 (TAA
1953) are making life harder for grieving families trying to access a loved one’s superannuation. This submission outlines issues we see in tax and super systems.
Submission to the Code Governance Committee – Monitoring and Compliance Priorities Consultation
This document outlines feedback on the Code Governance Committee’s priorities for monitoring compliance with the General Insurance Code of Practice. We appreciate the CGC’s
focus on key issues impacting consumers and financial counsellors. We outline several recommendations to improve insurance outcomes for consumers.