Compensation Scheme of Last Resort
Submission to: Treasury
Related Projects
Royal Commission into the Robodebt Scheme
Submission to: Royal Commission
Joint submission (led by Consumer Action) recommending that the Royal Commission refer the conduct of debt collectors Milton Graham and ARL to the ACCC for investigation. The submission argues that these companies, which were engaged by the commonwealth to collect debt as part of the Robodebt scheme, breached the law by making various assertions about the consequences of non-payment, including threatening legal action, garnishee or departure orders preventing overseas travel. In fact, these consequences were either not possible, intended or under consideration.
Joint submission (led by Consumer Action) recommending that the Royal Commission refer the conduct of debt collectors Milton Graham and ARL to the ACCC for investigation. The submission argues that these companies, which were engaged by the commonwealth to collect debt as part of the Robodebt scheme, breached the law by making various assertions about the consequences of non-payment, including threatening legal action, garnishee or departure orders preventing overseas travel. In fact, these consequences were either not possible, intended or under consideration.
Review of the ePayments Code
Submission to: ASIC
Submission from the Consumers Federation of Australia (endorsed by FCA and a number of other consumer organisations) in relation to the ePayments Code. The submission raises concerns about screen scraping, that the code does not address scams and inadequate checks from ADIs to reduce mistaken payments. It is positive that the code will allow for consumer complaints to the Australian Financial Complaints Authority.
Submission from the Consumers Federation of Australia (endorsed by FCA and a number of other consumer organisations) in relation to the ePayments Code. The submission raises concerns about screen scraping, that the code does not address scams and inadequate checks from ADIs to reduce mistaken payments. It is positive that the code will allow for consumer complaints to the Australian Financial Complaints Authority.