Joint submission (led by Consumer Action) about proposed changes to AFCA’s rules. Amongst other things, the submission supports expanding AFCA’s rules to exclude paid representatives that do not act in a consumer’s best interest, increasing potential payments for non-financial loss and allowing AFCA to consider complaints where there has been a full and final settlement if the financial services firm acted unfairly. The submission also makes recommendations about the circumstances in which a complainant may be excluded.
AFCA Rules and Operational Guidelines
Related Projects
Submission to Treasury – Review of Tax Regulator Secrecy Exceptions
Tax secrecy laws are important for protecting people’s private financial information and keeping
Australia’s tax system secure. However, the current rules under the Tax Administration Act 1953 (TAA
1953) are making life harder for grieving families trying to access a loved one’s superannuation. This submission outlines issues we see in tax and super systems.