Joint submission (led by Consumer Action) about proposed changes to AFCA’s rules. Amongst other things, the submission supports expanding AFCA’s rules to exclude paid representatives that do not act in a consumer’s best interest, increasing potential payments for non-financial loss and allowing AFCA to consider complaints where there has been a full and final settlement if the financial services firm acted unfairly. The submission also makes recommendations about the circumstances in which a complainant may be excluded.
AFCA rules op guideAFCA Rules and Operational Guidelines
Submission to: AFCA
Related Projects
Additional submission: Gambling data vault (question on notice)
Submission to: House of Representatives Standing Committee on Social Policy and Legal Affairs
Additional submission to Federal Inquiry into online gambling and its impacts on those experiencing gambling harm
Additional submission to Federal Inquiry into online gambling and its impacts on those experiencing gambling harm
Pre-Budget Submission re 2020-21 Budget
Submission to: Treasury
The submission recommends that the Government implement the key recommendations of the Sylvan Review of financial counselling. This would entail formally accepting the recommendations of the Sylvan Review and immediately starting the process to draft legislation to implement the industry funding mechanism for financial counselling described in the Review. The submission also recommends that the government introduce the National Consumer Credit Protection Amendment (Small Amount Credit Contract and Consumer Lease Reforms) Bill and regulate debt management companies. All of these recommendations would help prevent financial stress and harm and are vital components of a financial recovery package.
The submission recommends that the Government implement the key recommendations of the Sylvan Review of financial counselling. This would entail formally accepting the recommendations of the Sylvan Review and immediately starting the process to draft legislation to implement the industry funding mechanism for financial counselling described in the Review. The submission also recommends that the government introduce the National Consumer Credit Protection Amendment (Small Amount Credit Contract and Consumer Lease Reforms) Bill and regulate debt management companies. All of these recommendations would help prevent financial stress and harm and are vital components of a financial recovery package.