Joint submission (led by Consumer Action) about proposed changes to AFCA’s rules. Amongst other things, the submission supports expanding AFCA’s rules to exclude paid representatives that do not act in a consumer’s best interest, increasing potential payments for non-financial loss and allowing AFCA to consider complaints where there has been a full and final settlement if the financial services firm acted unfairly. The submission also makes recommendations about the circumstances in which a complainant may be excluded.
AFCA Rules and Operational Guidelines
Related Projects
Joint Submission on the Review of the Owners Corporation Act 2006 (Victoria)
This joint submission by Mortgage Stress Victoria, Financial Counselling Victoria, and Financial Counselling Australia highlights the urgent need for reforms to the Owners Corporation Act 2006 (Victoria). The submission addresses systemic issues contributing to financial hardship, housing insecurity, and unfair practices faced by Lot Owners. Key recommendations include introducing a legislated right to hardship assistance, banning aggressive debt recovery tactics, improving manager conduct, enhancing dispute resolution mechanisms, and strengthening regulatory oversight. The submission advocates for fairer, more transparent practices to protect vulnerable homeowners and promote housing stability across Victoria.
Submission to ACCC – Unsolicited Selling and Lead Generation
Submission to: ACCC