Financial Counselling Australia, the Consumer Action Law Centre and the Consumer Credit Legal Centre have welcomed a new hardship package released by the Australian Bankers Association (ABA) today. The package demonstrates a real commitment by the industry to improve hardship policies and practices and we appreciate the genuine consultation involved…
22nd May 2013 - State and Territory financial counselling associations from around Australia have today launched the first national “Rank the Banks” survey. The survey asked financial counsellors – who provide information, support and advocacy to people experiencing financial difficulty – to rate how well each of the ‘big four’ banks,…
1st March 2013 - Financial counsellors around Australia are today celebrating a major leap forward for the profession: legal protection of the terms “financial counsellor” and “financial counselling”. Financial counsellors work in community organisations and assist people in financial difficulty to get back on track. Funded by government, the services…
31st January 2013 - Financial counsellors have welcomed today’s release of a revised Code of Banking Practice. Banks obviously already have to comply with a number of laws – credit laws, privacy laws, fair trading laws – to name a few. The strength of a Code of Practice is that…