Fiona joined FCA in mid-2009. She was a voluntary financial counsellor at Caxton Legal Centre and in 1990 helped set up the Financial Counsellors Association of Queensland.
Fiona has been involved with the consumer movement for over 25 years, including a number of years on the executive of the Consumers’ Federation of Australia. She is a former board member of Energex Retail, the Insurance Ombudsman Service and the Financial Ombudsman Service and a former Chair of ASIC’s Consumer Advisory Panel. Fiona is currently FCA’s representative on the ACCC’s Consumer Consultative Panel, a member of the Financial Literacy Board and on the board of Choice. She holds a B.A., LL.B and an M.B.A.
Lauren came to financial counselling after admission to the Supreme Court as a ‘later lawyer’, and volunteering at the Consumer Action Law Center for six months. Lauren has a mix of skills which are put to use in her broad role at FCA in policy and campaigns.
Lauren’s earlier professional roles were in the brewing and malting industries, working for public companies, including Foster’s Brewing Group and a large malt exporter. Job roles covered taxation, marketing strategy and communications.
Lauren also set up and ran a small business for a few years. This was an agency for performing artists (which is why the FCA conference now includes a performance element in between the serious sessions). It shows that no career deviations (while kids are young) go to waste!
Qualifications: Bachelor of Laws, Grad. Diploma in Legal Practice (ANU), MBA (Monash) and Bachelor of Economics (Monash, economics/politics majors). She has also trained in mediation (national standards qualification through IAMA).
Other staff (with photos coming shortly!):
Rita Battaglin, Project Manager
Jill Keating, Accounts & Payroll
Anna Dooland, Financial Counsellor, Sector Support and Policy
Ellie Dwyer, Administrative Assistant
Domenique Godfrey, Administrative Assistant