Early Release of Superannuation Benefits – Under Compassionate and Financial Hardship Grounds and for Victims of Crime Compensation – Joint Submission

Submission to: Senate Standing Committees on Community Affairs

Submission to: ASIC
We have welcomed ASIC’s decision to review its guidance on internal dispute resolution for financial services providers. We support making the guidance on internal dispute resolution enforceable. We recommended that fairness and good industry practice are considered when financial firms are responding to complaints. We also supported a 30 day time limit to respond to a complaint.