National Voice for Financial Counselling

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

People from all walks of life can find themselves with money problems. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

"Without fees. Without bias. Without judging. We're on your side"



Financial Counselling Australia is a member of the Consumers’ Federation of Australia.

Struggling to pay the mortgage or rent or juggling debts? . . .


Go to our consumer website: 

The site has an online assessment tool, over 50 Fact Sheets and letters you can use to write to creditors.


find a financial counsellor in your state or territory  . . .

A directory of telephone contacts and face-to-face services.

?learn more

Struggling to pay the mortgage or rent or juggling debts? . . .

Ring 1800 007 007.

You can talk to a phone financial counsellor from anywhere in Australia by ringing 1800 007 007 (minimum opening hours are 9.30 am – 4.30 pm Monday to Friday). This number will automatically switch through to the service in the State or Territory closest to you.

Minister Andrews Visits Financial Counselling Service

21st August - Federal Minister for Social Services, Kevin Andrews visited a frontline financial counselling service on the Gold Coast, the Palm Beach Neighbourhood Centre along with local member for McPherson, Karen Andrews.  (No they are not related).
Centre Coordinator, Samantha Way, had written to Minister Kevin Andrews earlier this year, expressing concern about the ramifications for Queenslanders if commonwealth funding for financial counselling ceased. We were very relieved when the Federal Budget continued the funding.
Over a cup of tea around the kitchen table, Samantha and Minister Andrews discussed what financial counsellors do and don't do and the onging high demand for services. Samantha urged Minister Kevin Andrews to meet with his Queensland counterparts, to urge them to also fund finanical counselling. The Queensland Government is the only State in Australia that does not fund a dedicated financial counselling program.




media releases

Congratulations to Financial Counselling Winners in MoneySmart Week Awards

9th September 2014 - Financial Counselling Australia congratulates the financial counsellors who received awards as part of MoneySmart Week. The Salvation Army’s MoneyCare financial counselli


Credit reporting agency accused of breaching new credit reporting rules

Thursday, 21 August 2014 - Veda Advantage Ltd, a company which stores the credit history of millions of Australians, has been accused of breaching new credit reporting laws by promoting its $79.95 cre


Consumer Advocates and Financial Counsellors applaud Federal Parliament’s move to scrap $120 bankruptcy fee

24th June 2014 - Consumer advocates and financial counsellors have applauded Federal Parliament’s move to stop the Australian Financial Security Authority charging individuals $120 to declare


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