National Voice for Financial Counselling

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

People from all walks of life can find themselves with money problems. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

"Without fees. Without bias. Without judging. We're on your side"



Financial Counselling Australia is a member of the Consumers’ Federation of Australia.

Struggling to pay the mortgage or rent or juggling debts? . . .


Go to our consumer website: 

The site has an online assessment tool, over 50 Fact Sheets and letters you can use to write to creditors.


find a financial counsellor in your state or territory  . . .

A directory of telephone contacts and face-to-face services.

?learn more

Struggling to pay the mortgage or rent or juggling debts? . . .

Ring 1800 007 007.

You can talk to a phone financial counsellor from anywhere in Australia by ringing 1800 007 007 (minimum opening hours are 9.30 am – 4.30 pm Monday to Friday). This number will automatically switch through to the service in the State or Territory closest to you.



We're going to Canberra!

FCA is 'celebrating 30 years' in 2015. We will be celebrating this very special event in the QT Hotel in Canberra May 18-21. We plan on delivering the most invigorating, inspiring, relevant FCA conference ever.

The conference is for financial counsellors, consumer advocates and invited industry partners, government agencies, regulators and EDR scheme staff.

Click here for more information


media releases

Rank the Banks Survey Shows Improvements Across the Board

1st April 2015 - The latest survey of financial counsellors assessing how well banks are dealing with customers in financial hardship, Rank the Banks, has seen improvements across-the-board. The im


Rural Financial Counselling Funding Continues

25th February 2015 - Financial Counselling Australia welcomes today's announcment by the Minister for Agriculture, Barnaby Joyce that funding for the Rural Financial Counselling Service (RFCS) wil


FCA Conference to go Ahead (but our funding is still uncertain)

9th February 2015 - Key Points The FCA Conference 18th – 20th May, 2015 in Canberra will go ahead. FCA’s funding has been continued until 30th June 2015, but ongoin


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