Campaigns and Projects

One of FCA's goals in its strategic plan is "Fair Treatment". Our focus is on issues affecting low income and vulnerable consumers. Topic areas include:

• Bank hardship responses - particuarly finding a meaningful way to address long-term hardship
• Basic bank accounts
• Centrepay
• Debt enforcement
• Do Not Knock - see www.donotknock.org.au for more information
• Income management 
• Mobile phone calls to 1800/13 numbers - although this campaign looks like it is going to be successful
• Newstart allowance - the current level traps people in poverty
• Payday lending regulation
• Utilities, energy and telcos - hardship policies
• Mental health - to help our sector and stakeholders to more effectively assist clients with mental health issues